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Returns

We at Danecrafts really want you to be delighted with your purchase and the quality of the products sold on our site. If however anything does not meet your satisfaction, please return the items within 14 days for an exchange or refund, providing it is unworn and in a re-saleable condition.

To make a return, all the items and labels must still be attached to the returned goods, and the items must be unused, complete and in their original undamaged packaging. Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted.

Return postage on unwanted items is at the customer’s cost and liability. We recommend that you insure goods that are being returned for their full value and keep a proof of postage.

 

Returns policy for items on sale

Please follow the same procedure as for non-sale items.

Your statutory rights are not affected when goods are faulty or damaged.

 

To Make A Return

Please put your reason for return on the delivery note which came with your packaging stating if your require an exchange or refund.

Include the form in your package with the return address firmly attached in the address window.

In case you have lost the delivery note, please state your name and address, original order reference and details of the item you are returning and enclose this in the package. Then please send returns to the following address: Danecrafts, Havyatt Farm, Havyatt, Glastonbury, Somerset BA6 8LF, England. Your order confirmation email also doubles up as a delivery/returns note. You can simple print that out and use it as well.

Please obtain proof of postage (and keep this until you have received your refund), we cannot accept responsibility for parcels lost in transit. We also recommend that you send the goods via an insured service. Please note that unidentified returns/exchanges may be returned to the sender.

We regret we will not be able to refund postage unless the original item sent out was faulty or incorrect to the item you ordered. In the unlikely event this happens we will reimburse you the cost of return postage, and if you desire an exchange, not charge you for secondary postage of the correct item.

We strongly advise all customers to check our products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

 

Exchanges

If you would like to change your order for a different size after delivery please return the unwanted item in the usual way for refund. We can only exchange the same item in a different size, subject to availability. Please notify us of the size you wish to exchange it for. We are unable to process any exchanges for a completely different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. You will be liable for the exchange postage.
To avoid ordering the incorrect size first time round, please view our size charts and read the product detail descriptions to double check you are selecting the correct size. You may also email customer.service@danecrafts.co.uk if you have any particular questions about the sizing.

 

Refunds

We are happy to give a full refund on items returned new and unused back to us within 14 days of your receipt. All refunds, less the delivery cost, will be credited to the original payment debit/credit card after we have received and inspected the returned item. A refund should be credited back to your card within 7 days of our receipt of the item, but please allow up to 30 days. Note, the refund might not show up on your statement for a few days.

We regret we will not be able to give a refund if;

– the unsuitable goods are returned for refund outside of the 14-day period. They cannot be returned to the customer if they are sent back to us outside of this time.

– goods sent for refund that are not in a saleable condition (worn, soiled or without tags or designer boxes). We reserve the right to refuse a refund if this is the case. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day. You may be required to make arrangement to collect the item if you have made a return but without the original tags. In this instance please arrange for collection from; Havyatt Farm, Havyatt, Glastonbury, Somerset BA6 8LF, England

Please email us on returns@danecrafts.co.uk or call: 01458 835105 to advise us that the collection has been arranged. We will email you to inform you if goods cannot be refunded. Goods must be collected within 28 days.

If you have any questions regarding the aforementioned process please contact us on the above email and telephone number.

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